To help humanize the Verizon Wireless brand, Suzanne and her team came up with the idea of creating a brand new day called Connection Day. The goal was to help commuters turn their Thanksgiving trek into a triumph by giving them entertaining content and digital giveaways on the busiest and most stressful travel day of the year - the day before Thanksgiving.

We partnered with premium vendors (Amazon, Apple, Condé Nast, Gogo, Boingo, Pandora, JetBlue) to give away free content to keep them entertained and connected all day. These giveaways were free to everyone and Verizon "More Everything" customers received an extra 2GB of data for being brand loyalists.

From ideation to customer journey, from media planning to buying, this integrated campaign delivered a holistic campaign including: online display, pre-roll video, radio, and a landing page experience.

Connection Day generated almost 3.7 million visits to the landing page, driving over 735,000 sign-ups and more than 1.461 million visitors to VerizonWireless.com on Connection Day. Additionally, it won a DMA Echo Award and has been featured on: Advertising Age, BGR. CIO Today, C/NET, CNN Money, Digital Trends, engadget, Fast Company, Geek, Good Morning America, Mashable, MTV, Nasdaq, NBC, New York Times, PC Magazine, Phandroid, Reuters, Today Show, VH1, Washington Post, and more.

This year more than ever, every dollar matters. Inflation, potential recession, and the rising the price of eggs has people looking for financial relief wherever they can find it.

This key insight led to our core message “When every dollar matters, it matters who does your taxes”. The next step was to create an engaging and ownable advertising campaign that stood out in the sea of tax sameness.

“What the Buck?” Is an integrated campaign featuring two TV commercials (Empty Wallet TV and Pricey Pizza TV) along with supporting radio, social, and digital. This entire campaign was done in-house at Jackson Hewitt in partnership with our production partner Ayni Brigade. Adweek featured our launch TV Spot “Empty Wallet” and described this as the “not-so-subtle “What the Buck” campaign”.

We created our back-up “Need Money?” spots for Empty Wallet and Pricey Pizza for those who were a little more sensitive to the campaign.

Buck Yeah!

To help employees feel JPMorganChase’s appreciation every day, our team reimagined the firm’s internal employee experience as a global, human-centered brand activation built around the platform “Make Your Best Life Happen.” We translated this promise into an immersive, traveling exhibition that brings career support, wellness programs, modern productivity tools, and community initiatives into one connected, emotionally resonant experience.

This global exhibition ensures every activation is empathetic, authentic, and built around real employee needs. “Make Your Best Life Happen” makes the global promise feel personal and lived-in for 320,000 employees across the U.S., U.K., India, and Manila. From ideation to execution, the project includes experiential installations, physical and digital assets, localized customization, employee storytelling, and a clear path to engagement through apps, mentoring programs, wellness tools, and perks.

From the first touchpoint to ongoing engagement, the campaign delivers a holistic employee experience including: large-scale exhibition design, location-specific activations, digital tool showcases, employee testimonials and wellness stories, explainer materials, taglines and hashtags, and accessible, WCAG-compliant experiences.

The result is a global brand experience that shows humanity and excellence at scale, strengthens inclusion and well-being, and makes work and life simpler, more connected, and more fulfilling for every employee.

Suzanne and her team created a fully integrated campaign to rebrand Acxiom Impact (Acxiom’s Interactive department) in a modern way to position the company as the leading provider of data-driven, one-to-one data-driven marketing solutions.

This campaign included a: sizzle reel, website, email campaign, holiday campaign, and look book.

To help modernize Riverside Orthodontics while preserving its 25+ years of trusted local care, our team developed a full rebrand built around one clear idea: concierge-level orthodontic care delivered with warmth, efficiency, and personality. We redefined the brand message to speak directly to Greenwich families with a more approachable, reassuring voice, one that reflects Dr. Kesselman’s hands-on style, his 24/7 accessibility, and the practice’s commitment to helping parents and kids feel supported at every step of treatment.

The campaign included a refreshed go-to-market strategy, updated brand messaging, a new website direction, print ads, social media content, office photography, exhibition and event branding, and a stronger local presence across Google and email. We also developed messaging pillars and creative assets that spotlighted real stories, before-and-afters, community involvement, and the practice’s unique blend of clinical expertise and concierge service. From the first consult to ongoing patient engagement, the rebrand positioned Riverside Orthodontics as the trusted local orthodontic partner for brighter smiles and a better patient experience.

Holy #H%$, OMG, finally, WT%%^#$%, yasssssssssss. Every woman remembers their first response. This campaign takes a modern approach to sharing women’s first responses throughout their potential pregnancy journey, from thinking she might be pregnant to getting her pregnancy test results.

We will be launching this campaign with five TV scripts that are about to go into production.Our website is filled with information, education, and witty humor to turn our viewers into a larger social community. Our social media takes a lighthearted approach to the journey with #WhatsYourFirstResponse.

We will support this massive campaign with: Pink Lines and Punch Lines Nationwide Tour, a dedicated YouTube Channel., a line of merchandise, and anr Ice cream collaboration with Ben & Jerry’s.

So no matter where a woman is in her pregnancy (or non pregnancy) journey, First Response will be right by her side throughout the entire process.

Suzanne acted as Executive Creative Director for this Ahold Pet’s Needs email, which won Best in Show Single Execution in the 2018 OMMA Awards and Gold W3 for Branded Content. 

The campaign goal was to help Ahold sell more pet products in North America since shoppers don’t necessarily associate their supermarkets with high-value animal care. This email promoted month-long offers, along with cheerful messaging, fun interactions, and the Pet Pharmacy Finder to drive home the idea that Ahold stores are the one-stop solution for all pet needs. 

The success of this email was based on data-backed insights that animal owners are placing a newfound emphasis on high-quality pet care. We targeted pet owners who frequented Ahold stores and purchased pet care items, but who hadn’t purchased anything in the past 28 weeks.

The open rate was 25.73%, increased from the 18.34% average open rate for other Ahold campaigns. The click-to-open rate for this email was 25.80%, far exceeding Ahold’s retail average of 7.97%. 89% of users submitting an answer for the Dogs vs. Cats Poll, making it a top five click through for Ahold.

This email won an OMMA for Best in Show Single Execution and Gold W3 Award for Branded Content for Ahold Delhaize.

As VP of Integrated Marketing and creative, Suzanne leads integrated marketing and creative at Jackson Hewitt. Her strategic, customer-centric approach help drives growth through compelling and impactful brand solutions with best-in-class marketing solutions.

Jackson Hewitt’s 2022 Integrated Campaign “We See You” is built on three critical pillars with human connection at the core. This campaign featured innovative new ways of targeting clients.

This campaign included TV commercials (“Certainty’, “Welcome’, and “Thanks”), influencer integrations (Steve Wilkos and Maury Povitch), radio, digital, social, and websites.

Towards the end of the season, we also took a challenger approach to online filing with a digital campaign (“Free Free and “Us v Them”).

Verizon Wireless tasked Suzanne and her team to feature products in a very human and emotional way, so they created a campaign called “Firsts”.

These two commercials featured products in an emotional and impactful way: “Firsts” featured such emotional firsts as a child’s steps, a first apartment, a first job and “Time Together” featured the power of human connections that are powered by Verizon Wireless, America's largest LTE network.

Suzanne worked on digital creative for L’Oreal Paris at two different ad agencies, Zeta and R/GA. As Executive Creative Director at Zeta, she lead every aspect of the digital customer journey for L’Oreal. She oversaw the creative team on targeted emails, taking them through the entire customer acquisition stream (acquisition to retention to loyalty). All tracked with either A/B or multivariate tests and optimized accordingly.

At R/GA, she connected to create the first L’Oreal Paris website and wrote all of the copy over a course of a year. Additionally, she wrote copy for all of the branded L’Oreal websites including: Advanced RevitaLift, Age Perfect Pro-Calcium, Color of Hope, L'Oreal Awards, Women of Worth, and more.

This L’Oreal Paris work won one IAC Award and two W3 awards.

Suzanne consulted for six months as Senior Social Content Manager for L’Oreal’s innovative dermatology product line, SkinCeuticals. Her responsibilities included: managing strategy, creating monthly themes, planning and overseeing photoshoots, overseeing creative executions, and writing copy for Facebook and Instagram. In addition to being the social media lead, she was the hand model for several of the photoshoots including the first three images below.

To showcase how entertainment and information is at the core of what Disney does while information and services are at the core of what Zeta does, Suzanne worked with Fivestone Studios to create this inspirational video. It highlights the customer journey through the four Zeta pillars:
1. Listen to live consumer signals now
2. Engage in the moments that matter now
3. Connect to any device, wherever people are
4. Know what works, what doesn’t, and what’s now

Famous American sculptor Jonathan Prince tasked us with turning him from an artist into a brand prior to his private auction at Christie’s on September 9, 2019. To do so, we started with the basics: logo, brand guidelines, new website, photoshoot, and social assets.

This rebranding campaign helped showcase his new brand along with his incredible conceptual art in anticipation of his big fall show. We then went on to photograph the opening night Christie’s Sculpture Garden Event on September 9th to help him further strengthen his brand.

“Thanks to The AGNCY for spending time rebranding me for my exhibition at the Christie’s Sculpture Garden. Great job from all involved, including Suzanne Darmory.” Jonathan Prince, CEO of Jonathan Prince

Suzanne acted as both Creative Director and Executive Producer for this Cold Brew Cafe Campaign, which included: DRTV commercial, photo shoot, and all supporting sales and marketing materials.

This commercial ran nationally and increased sales significantly for the Cold Brew Cafe machine on Amazon.com.

May Babes Maternity is a new maternity clothing brand that is setting new standards for what motherhood looks like. They want to represent a more diverse and inclusive maternal audience and asked for branding that communicated their mission.

To do so, we created the “Baby Bump” logo to represent everyone's unique process in the maternal journey. The design was inspired by the trimester cycle, showing different body shapes throughout the pregnancy. The black and white logo is the main logo and the gold version was created for special events and promotions.

The May Babes launch campaign included: logo, brand guidelines, website, and social concepts for better integrated cadence.


“I was lucky to get The AGNCY as my advertising agency. They are above and beyond my wildest dreams of a professional agency to work with that I literally pinch myself when we meet every Friday. I just looked at the logos and OMFG I am blown away and pretty emotional. They are amazing. I feel like the trajectory of my business has been deeply impacted by The AGNCY and their work. I look forward to more time spent working with them in the future.” Emily Bentz, Founder of May Babes Maternity.

To educate HSBC consumers on how they could reduce their carbon footprint, Suzanne partnered with a team of creatives to execute the award-winning "There's No Small Change" campaign. The concept was that every small change helped the environment. This messaging was communicated through : print ads, posters, direct mail, website, and digital.

This campaign won an: Communicator Award, ECHO Award, and Green Effie Award. Additionally, it was featured in Directory Magazine. 

Let’Soul is an e-commerce website that is based on the principle of gratitude. Our mission was to help our client streamline her messaging so the gratitude message was the primary message and the Let’Soul boutique became the secondary message.

To do so, we created a new logo, brand guidelines, website, and social concepts for better integrated cadence. We also created speciality logos for special occasion to use on special gratitude days.

“For years, it’s taken me to bring clarity to my Let’Soul vision. It took Suzanne and her team just moments to understand and articulate my vision and what I was trying to accomplish. From logo to manifesto, to website, to social presence - they helped me push my vision further than I could imagine with a perfect “lock and a key” combination.  They are an amazing team!” Goranka Vucenovic, Owner/Founder of Let’Soul

LunchboxWax hired The AGNCY to create a conceptual social media campaign that could last for an entire calendar year. The brief asked us to create an idea that helps people stop people in their tracks and make them think differently about the way they wax. It also tasked us with increasing brand awareness, improving guest counts, and creating guest retention.

Our solution was a concept called “Wax Poetic”, an idea that turned waxing into a conceptual art form. After a two-day photoshoot, our copy and visuals showcased the poetry to ripping out hair, the music to being powdered, and the true art form of waxing.

Sterling partnered with Padma Lakshmi to encourage fans to submit their favorite hosting tips and tricks to the Ultimate Host Contest with a massive, integrated campaign.

As lead Creative Director, Suzanne supervised and directed the photoshoot at Sterling Vineyards in Napa. Additionally, she created all of the deliverables for the: print ads, billboards, banners, videos, and social media materials.

Suzanne and her team created and executed “50 Summer Moments” Haagen-Dazs social campaign, which encouraged fans to submit their favorite summer stories and photos to #HDmoment on Tumblr, Twitter, and Instagram.

We had fashion, style and food influencers choose the Top 50 Summer Moments, which created the final free Ode to Summer e-Book, which was downloadable on iTunes and Amazon.

Beaulieu Vineyards partnered with Chris Noth to encourage fans to nominate their favorite Hometown Hunger Hero as part of the Give & Give Back Campaign.

As lead Creative Director, I supervised the photoshoot in Beaulieu Vineyards (Napa Valley) and created all of the collateral, pre-roll videos, and social posts.

To focus on Verizon Wireless Small Business owners, we created a :30 TV commercial called "Digital Dogs" to help highlight a day in the life of a small business owner and all of the Verizon products and solutions that keep small business owners running on a daily basis.

In an effort to highlight Disney Vacation Club's magical experiences and deluxe accommodations, we created the Disney “You Belong Here” print campaign.

This campaign leveraged the iconic GPS symbol with the Mickey Mouse ears to highlight each magical and ownable Disney moment.

For almost three years, Suzanne was the Executive Creative Director who lead the HP Creative Team to deliver an enormous amount of award-winning digital assets every month including the following:

- The New Product Launch, which featured these three animated new product emails
- The Spectre X2 Launch, which featured a clean modern design to illustrate the detachable laptop
- Omen targeted series gamers with a sleek design
- The Star Wars Special Edition Notebook launch, which leveraged the brand integration between HP and Star Wars

This HP work won: one Caples Award, six Communicator Awards, 17 IAC Awards, and 10 W3 Awards.

For several years, Suzanne worked on digital creative for Garnier both at R/GA and at Zeta.

As Executive Creative Director at Zeta, she lead every aspect of the digital customer journey, from the website preference center to the targeted emails.  

This Garnier work won two IAC awards.

Suzanne actively writes advertorials for leading publications including Architectural Digest, Bloomberg, Fortune, GQ, Golf Digest, Vogue, and others.

Suzanne was featured as number 14 of the 29 most powerful female trailblazers in digital by Refinery 29 at dmexco 2017. All 29 women revealed their success secrets, leadership tips, and the awful advice that they didn’t take.

“Young female creatives tend to be afraid to be vocal. You are your biggest advocate. Don’t be quiet.” Suzanne Darmory, Executive Creative Director.

In the fall of 2018, the Miami Ad School created a campaign to target well-known Creative Directors to submit their unpublished first chapter to their pool of chapters to help create the “Chapter One” book.

My chapter “The Creation of Copygirl” was featured in this book and showcased my early career and some pitfalls along the way. The quote that they used to sum up my chapter, “ Hi, it’s Herb for Ingrid.’ and I asked, “Herb who?’ at which point Herb Ritts promptly hung up on me.”

Other featured authors include: Susan Credle, Tom Christmann, Paul Nagy, and many more.